We are committed to the protection of personal information in accordance with these privacy laws in the provision of its childcare services through the childcare centres it operates and manages.
Personal information is any information or an opinion about you, or which could reasonably be used to identify you. Personal information we may collect from you includes:
In most cases we will collect personal information directly from you. We will obtain your consent to collect sensitive information, such as information about your health or eligibility for financial support, unless we are required or permitted by law to collect it without your consent.
If you choose not to provide your personal information, we may not be able to provide you with childcare services, process your application or allow you to participate in training, recruitment programmes, marketing initiatives or information campaigns.
We may collect your personal information if you use any online services we provide (including recording your payment information such as credit card or bank account details); complete our documents or forms, including in relation to an enrolment application; participate in an information or marketing initiative; deal with any of our business partners, or if you apply to work with us.
Your personal information is recorded in our computer systems, databases and paper records and held in secure environments. We may utilise our related bodies corporate, agents and third-party suppliers for data storage services.
Any personal information you provide over the internet is held securely. We use service providers and secure online payment facilities so that you can pay us by credit card. Your details cannot be accessed through the internet after your payment has been processed.
Hearts & Minds has its own website (www.heartsandmindsearlylearning.com.au) and there are several ways in which we collect information though our website:
Analytics: We use Google Analytics (hosted by a third party) to collect data about your interaction with our website. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include: your device’s IP address, device screen size, device type, operating system and browser information, geographic location, referring domain and out link if applicable, search terms and pages visited and date and time when website pages were accessed.
There are limited circumstances where you may be able to deal with us anonymously or by using a pseudonym if you request to do so. Examples include where you are seeking only general information about one of our products or services or are looking only for indicative pricing. In most cases it will not be possible for you to deal with us in this way, or to commence or complete an enrolment application in this way.
We only collect personal information where it is reasonably necessary for one or more of our functions or activities, such as issuing, administering and managing our business or supplying our services, assessing your eligibility for funding support or other benefits, or assessing your suitability to work with us.
We will only use or disclose your personal information in ways that you would reasonably expect, including so that we can provide our services to you or provide you with information, provide you with online services or information or allow you to use our recruitment facilities. We will request your consent for any other purpose which you would not reasonably expect.
We, or our authorised agent, may disclose your personal information to:
Personal information about you may also be collected from the above people or organisations.
In some instances, our suppliers, service providers and related bodies corporate we disclose your personal information to may be located overseas. Where personal information has been disclosed to an overseas recipient, there is a possibility that in certain cases that recipient may be required to disclose it under a foreign law. Where this occurs, such disclosure is not a breach of the Act.
We use social networking services such as Facebook & Instagram to communicate with the public about Hearts & Minds and the work we do. When you communicate with us using these services, we may collect your personal information. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Facebook & Instagram on their websites.
If you notify us of a data breach, we will not disclose personal information about you unless you agree, would reasonably expect us to do so in the circumstances, or if we are required to do so by law.
Our aim is to always have accurate, complete, up-to-date, and relevant personal information.
When you receive enrolment or re-enrolment notices, general correspondence or if we speak with you, you should check that the information we hold about you is correct.
You may request access to your personal information that we hold at any time and request us to correct any errors in that information. This request must be in writing. We will endeavour to respond to your request within 30 days of receiving your request.
Prior to granting access to or amending your information, we may ask that you verify your identity.
If we do not grant you access to your information or we do not correct your information, we may notify you in writing setting out the reasons why we did not action your request. If we do amend your personal information, you may request us to advise any other third parties whom we have disclosed your information to. Generally, no restrictions or charges will apply.
If you wish to make a complaint about how we have handled your personal information you should make that complaint in writing. If you require any assistance, you may contact us.
If we receive a complaint from you about how we have handled your personal information, we will determine if any action should be taken to resolve the complaint. If we decide that a complaint should be investigated further, the complaint will usually be handled by a more senior employee.
We will endeavour to respond to your complaint within 30 days of receiving your complaint. If you are not satisfied with our response, you may ask for a review by a more senior Hearts & Minds employee.
This policy was approved and adopted by Hearts & Minds Early Learning Management on 24 September 2021.